The claims that keep instructors awake at night
Tuesday 1st December 2026 at 5.00pm
Real claims, near misses and lessons learned from the outdoor sector.
Why it works
People love real-world examples. Rather than discussing policy wording, discuss incidents that have happened across the sector and what can be learned from them.
Topics
- Serious injury claims and how they develop.
- Allegations versus proven negligence.
- Near misses that could have become catastrophic claims.
- Equipment failures and maintenance issues.
- Participant behaviour and assumption of risk.
- Social media, complaints and reputational damage.
- What successful claim defensibility looks like.
Key takeaway
Good risk management is not about avoiding claims entirely; it's about being able to demonstrate professionalism when something goes wrong to aid claim defensibility.
Host
Ralph Doe of AIM
