Customer Service and Administration Support - Peak District
Adventure Expeditions
Location: Hathersage, Peak District
Salary: £25,000 - £29,000
Closes: 9/10/26
Customer Service and Administration Support at Adventure Expeditions
JOB DESCRIPTION
Job Title: Customer Service and Administration Support
AE Grade: Supporting Role
Based at: AE Main Office, Hathersage
Reports to: Client Co-Ordinator
Responsibilities: Administrative support for AE’s client team and accounts manager
OVERALL JOB PURPOSE
The overall purpose of this role is to provide administrative support to AE’s Client and Office Managers. The role will support our team in ensuring excellent planning, preparation and delivery of all our programmes. The post holder will regularly be the first point of contact for our clients and providing excellent customer service will be an essential part of the role.
CORE RESPONSIBILITIES
Client Communication
- Serve as first point of contact, answering calls and managing emails;
- Respond to enquiries and triage appropriately, escalating when needed in line with AE policies;
- Build and maintain positive relationships with clients, stakeholders and partners;
- Attend client meetings online, by phone and in person as required.
Programme Administration
- Book accommodation (campsites, bunkhouses) for programmes, maintaining accurate numbers and amending bookings;
- Maintain the accommodation database in line with safeguarding and provider systems;
- Process orders and confidential participant consent forms, flagging information requiring action;
- Produce and process programme paperwork in line with GDPR best practice, including joining information, instructor documentation, feedback collation and archiving.
Finance and Data
- Process invoices and enter data/receipts into AE's accounting software;
- Update financial spreadsheets and follow up on outstanding payments.;
- Work with spreadsheets and Google applications for data processing;
- Process invoices and enter data/receipts into AE's accounting software.
Digital & Communications
- Update website content and create course pages;
- Manage social media accounts to promote AE programmes.
Team Support
- Attend team meetings, taking minutes when required;
- Provide cover for Client Management and Business Resourcing team members during absence;
- Support operations team with kit and resource preparation as needed;
- Assist with other business functions as they arise.
This job description should be seen as enabling rather than restrictive and will be subject to regular review.
WORKING WITH ADVENTURE EXPEDITIONS
Adventure Expeditions is a not for profit company with the aim of widening participation in the outdoors. We believe that taking part in outdoor activities and adventures can have the power to transform lives and build important life skills such as resilience and self belief.
Working for AE means joining a friendly, dynamic and hard working team. We value diversity and are seeking to promote equality of opportunity for all with the right mix of skills and potential. We welcome applications from a wide range of people who are passionate about what we do and look forward to receiving your application. If you require any help with the application form or need this in a different font or format, please let us know.
SUMMARY OF MAIN TERMS AND CONDITIONS
Contract term:
This is a permanent post.
Remuneration:
AE grade: Office/Logistics/Business Support
AE salary range: £25,570 - £26,500pa starting salary, pro rata per annum starting salary, dependent on experience. The salary is paid monthly in arrears by BACS transfer.
Hours of work
This is a full time (37.5 hrs), office based role, working 9:00 - 17:00. AE is willing to discuss a 0.8 contract with shorter daily hours, however, please note that we require the Customer Service and Administration Support to be in the office Mondays through to Fridays.
Annual and Bank Holidays:
The holiday year runs from 1 December to 31 November each year. You will accrue an entitlement to paid annual holidays equivalent to 28 days during a complete holiday year. This entitlement includes bank and public holidays and is pro rata. Holidays must be taken in the holiday year of entitlement and may not be carried forward to the following year. Note that bank holidays are usually working days due to business needs.
In addition, to the above, all staff receive paid leave during the AE Christmas shutdown period (typically 24th December to 2nd January each year).
AE is willing to discuss periods of unpaid holiday leave with the post holder.
Pension:
The post-holder will be included in AE’s auto-enrolment scheme for pensions.
Sickness:
During periods of certified sickness the post-holder will be eligible to receive sick pay in accordance with AE’s sickness absence procedures. The payment of sick pay is subject to compliance with AE’s rules for the notification and verification of sickness absence, details of which will be provided to the successful applicant upon commencement of employment.
Probationary Period:
This post has a 6-month probationary period, during which your suitability for the post will be assessed.
Post Classification / Criminal Records Check Requirements
This post has been classified as being exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). Applicants will therefore be required to disclose any convictions, cautions, reprimands or final warnings which are NOT protected as defined under the Act, and the successful candidate will also be required to undertake an Enhanced DBS check for work with children.
To find out more about Adventure Expeditions, please visit our website www.adventure-expeditions.net
For details including person spec see here
HOW TO APPLY
The application form can be downloaded from our website: https://adventure-expeditions.net/knowledgebase-work-with-ae
To apply please send a copy of your completed application form to [email protected]. Please also enclose a CV if wanted (note that we require a completed application form to be able to consider you for the post).
The deadline for applications is 9th October 2026 at 17:00. Interviews will take place the week commencing 19th October 2026 in Hathersage.