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Management, Leadership Jobs

Head of Operations - Mill on the Brue (Somerset) - £28,000

Head of Operations – re-advertisement


Mill on the Brue


(previous applicants please do not reapply)


We are looking for an enthusiastic, dynamic person to lead and inspire our instructor team.

We need someone with proven experience who can take on a busy programme and work with the wider team to further develop the potential of the centre.


You will be enthusiastic and passionate about the outdoors and the environment, understand experiential learning and how it is used; and must have a minimum of 3 years in a similar role. You will be able to demonstrate high standards of communication, organisation, attention to detail, professionalism, self-motivation and be a team role model.

As a minimum you will hold the following qualifications:

· SPA/ RCI Award

· UKCC British Canoeing Level 1 Coach Award (preferably L2 Core)

· Valid First Aid certificate (minimum 16 hours)

· Valid Driving Licence

Plus at least one of the following:

· ML / WGL Award or equivalent - assessed


Key Tasks

Achieving aims and objectives

· Ensure all visitors receive an outstanding experience and group aims and objectives are met

· Ensure programmes meet and exceed the expectations of guests

Team Management

· Coach, mentor and inspire the team

· Management and supervision of the team including rota, hours monitoring, holiday and sickness

· Work with Training and Personnel for Ops recruitment, training and if necessary, disciplinary

· Management of technical advisors, external contractors and freelancers

Activity Quality and Safety

· Ensure operating procedures are updated and followed and comply with industry and NGB best practice

· Ensure checks, process and paperwork are maintained

· Support the team to perform to the best of their ability

· Work with the wider team to improve and develop existing and new activities

· Ensure all health and safety paperwork is completed in a professional and timely manner

Inductions, training and monitoring

· Proven experience of ensuring high standards of instruction are delivered through comprehensive induction, training and observation programmes

Mill on the Brue is a family run Outdoor Activity Centre in Somerset with a strong environmental ethos. Established in 1982, the Centre provides residential and day courses with an emphasis on experiential learning. Salary: £28,000

Plus training opportunities and support in gaining NGB awards

To apply: Please submit a CV and covering letter detailing your experience and suitability for this position to:

For an informal discussion please call Heather: 01749 812307 (office hours are currently limited) or 07775 645317

Closing date for applications: TSunday 16th May 2021

Start Date: as soon as possible thereafter depending on Covid-19 restrictions and business operation

For further information about the role go to our website jobs page and click on the Head of Operations job description:

Closing Date:


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Warwick Mill Business Centre, Warwick Bridge, Carlisle, Cumbria, CA4 8RR

+44 (0)1228 564580



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