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Visitor Services Manager, Hampshire
/ Categories: Current Vacancies

Visitor Services Manager, Hampshire

Calshot Activities Centre, Calshot Spit, Southampton, Hampshire

Location: Calshot Activities Centre, Southampton
Salary: £33,653 - £37,876
Closing Date: 01/08/21



Calshot Visitor Services Manager

Salary Range: £33,653 - £37,876 per annum
Work Hours per week: 37
Contract Type: Permanent
Interview Date: 10 August 2021
Closing Date: 1 August 2021

Calshot Activities Centre has an exciting opportunity for a dynamic and inspirational individual, to lead, develop, manage, and maintain the Centre’s daytime and overnight visitor facilities. Calshot is a unique facility, operated by Hampshire County Council. Calshot has a strong reputation for providing high quality outdoor education to young people. It also has a wide spectrum of recreational facilities that attract tens of thousands of visitors from within Hampshire and beyond.

The Visitor Services Manager’s role is to lead and direct staffing and resources across all aspects of daytime and overnight visitor services such as building and facility management, family accommodation, corporate conference facilities, parking, camping, catering, marine services, and other site facilities. The Visitor Services Manager will be responsible for ensuring all relevant visitor services are delivered safely, maintaining professional service delivery with a high attention to customer experience and value. The role requires someone with excellent customer service skills and experience dealing with a variety of enquiries and operational issues in a helpful and friendly manner. Experience of developing and implementing new visitor products and services within the recreation and leisure industry is desirable.

Effective team management is a key requirement of the role, as is experience of leading projects and budget management. The Visitor Services Manager will have direct line management of the Centre’s Facilities Management (FM) and Catering teams, as well as other indirect staffing responsibilities. This is a key role within the Centre’s management team reporting directly to the Centre Director. The Visitor Services Manager will be expected to contribute to the Centre’s long-term development and ensure Calshot achieves its vision of being a destination of choice, for both local people and visitors to the New Forest National Park.

Hampshire County Council offers a competitive salary and benefits package, please see our website for details: Our Benefits Package

Contact Alistair Palmer, Director of Calshot Activities Centre on or 0370 779 8717 for an informal chat

Applications must be made online: Calshot Visitor Services Manager HCC75170 (

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