Hostel Manager (Dual Site) - Lake District

YHA, Cumbria

Location: Cumbria - Lake District
Salary: £28,161 - £33,131
Closing date: 19/1/23

Hostel Manager (Dual Site) at YHA Ennerdale and Black Sail

Reference:DEC20221260

Expiry date:23:59, Thu, 19th Jan 2023

Location: Cumbria - Lake District

Salary:£28,161.00 - £33,131.00 Per Annum

Benefits:https://jobs.yha.org.uk/life-at-yha/benefits-and-rewards/

Hostel Manager - YHA Ennerdale, Cat Crag, Ennerdale Bridge, Cleator CA23 3AX

Permanent Contract, 42.5 hours per week, £28,161 to £33,131, Staff Accommodation provided.

Due to the location of the two hostels a current UK driving license is preferred.

The Hostel Manager for YHA Ennerdale is also responsible for YHA Black Sail. Both are remote sites, with Ennerdale (converted forestry cottages) being situated in a remote wooded valley and surrounded by fells, ridges and famous peaks and Black Sail being one of our most remote hostels (only reachable by foot for our guests).

YHA Ennerdale has an off-grid, hydro-electric power supply and even generates its own drinking water! And what could be more beautiful than seeing the wild beavers which are soon to be introduced to Wild Ennerdale.

Hostel Manager skills and experience:

Our hostel managers are responsible for the line management of the teams within their own hostels, along with occasional volunteers as well as for managing the operational budget and safeguarding of all guests.

To do this and work to YHA’s standards, we are looking for candidates who have:

• Proven experience of working within the hospitality industry
• Knowledge and understanding of the requirements for effective safeguarding of vulnerable guests
• Excellent customer service skills, including experience of handling difficult situations
• Proven ability of managing varying pressure, including peaks in workload demands
• Experience of cash handling
• Experience of managing a budget (desirable)

Hostel Manager role responsibilities:

You’ll be responsible for the day-to-day operational management of YHA Ennerdale and YHA Black Sail and the customer experience.

You’ll have responsibility for the achievement of targets across all aspects of your hostel’s operation, including food and beverage and will be accountable for maximising revenue whilst, at the same time, controlling expenditure. 

You will have management responsibility for a team of employees and occasional volunteers.

You’ll also contribute to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.

We are YHA.

A 90-year-old charity and social enterprise dedicated to connecting people with nature, the outdoors, culture and heritage through brilliant hostel stays and experiences. We operate hostels and activity centres throughout England and Wales and welcome all but specialise in creating opportunities for young people. As well as memorable holidays and short breaks, we deliver education residentials, group trips, and a variety of volunteering opportunities.

Our strategic priorities and working culture

Our top priority is ensuring YHA is for everyone. To achieve this, we need a diverse workforce that is representative of the communities we serve. We support equity, diversity and inclusion in all aspects of our work.

Our people share a common purpose: to improve health, wellbeing and life skills. Our culture is collaborative; we work together following core values and behaviours called HEART: Helpful, Efficient, Authentic, Respectful and Team-spirited.

To ensure we are reaching all, we capture equality information at both the attraction and onboarding stages of employment.

*We note that communication can take many forms. This may include sign language; other adaptions for those with hearing impairments; or other speech or language difficulties.

We welcome candidates with lived experiences** that are willing to share, that can inform/shape our approach, and help to reach those facing a range of personal or professional challenges.

**Lived experience can include protected characteristics, class, educational experience, personal experience such as debt, caring responsibilities, illness, hobbies, community work and interests.

Please note in order to apply for a vacancy with YHA we require an up-to-date CV and a completed application form.

If you require any assistance to submit your application, please email: jobs@yha.org.uk

Please note: YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment, this will include the checking of relevant ID’s for Right to work and a DBS application.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.